On March 3 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 15:05-15:33 UTC.

Affected: A limited subset of customers in the US Region.Symptoms: Users reported inability to upload, checkout or publish documents, or process change orders.

The disruption was caused by an unresponsive service. No customer data was negatively affected.

The issue was mitigated by restarting the service. Performance returned to normal by 15:33 UTC.

We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future.

The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.

This incident has been resolved.

All impacted services are functioning normally.

Thank you for your patience and understanding.

A fix has been implemented, and we are closely monitoring the system to ensure full stability.

Please reach out to support@greenlight.guru if you continue experiencing issues.

We have identified the cause of the disruption.

We are currently implementing a fix and monitoring recovery.