[US, EU, APAC] Greenlight Guru Service Disruption - Change Management

Write-up

Incident Summary

On March 3 2026, customers experienced a disruption to Change Management workflows between approximately 13:08-14:18 UTC.

Impact

Affected: All customers.Symptoms: Users reported inability to access change orders.

Root Cause

A component responsible for displaying Change Orders began erroring and was unable to complete requests.

Resolution

Once the component was identified, the component was restarted and service was fully restored. In some cases, users needed to refresh their browser session to ensure the application loaded. Performance returned to normal by 14:18 UTC.

Next Steps / Prevention

We are taking the following steps to reduce the likelihood of similar issues in the future:

Implementing additional safeguards around Change Order components.
Conducting a post-incident review.

Status

The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Change Management workspaces.

Write-up

[US, EU, APAC] Greenlight Guru Service Disruption - Change Management

Partial outage

View the incident

Incident Summary

On March 3 2026, customers experienced a disruption to Change Management workflows between approximately 13:08-14:18 UTC.

Impact

Affected: All customers.Symptoms: Users reported inability to access change orders.

Root Cause

A component responsible for displaying Change Orders began erroring and was unable to complete requests.

Resolution

Next Steps / Prevention

We are taking the following steps to reduce the likelihood of similar issues in the future:

Implementing additional safeguards around Change Order components.
Conducting a post-incident review.

Status

The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Change Management workspaces.