Incident Summary

On October 23rd, customers experienced failures when viewing embedded PDFs within the Quality Processes workspace between approximately 14:00 UTC and 14:18 UTC.

Impact

Affected: Users attempting to view embedded PDFs within the Quality Processes workspaceSymptoms: Users attempting to view these PDF’s received a “refuse to connect error”Duration: ~18 minutes

Root Cause

A recent security update to prevent unauthorized embeddings caused some legitimate embeddings to be unable to load.

Resolution

At 14:14 UTC, the security configuration was corrected to allow legitimate embedded loads in the pre-production environment and validated by the team. At 14:18 UTC, the fix was deployed to all production environments, fully restoring service.

Next Steps / Prevention

We will:

• Implement automated testing to cover loading of embedded PDF’s.

Status

This incident is resolved.

This incident has been resolved.

All impacted services are functioning normally.

Thank you for your patience and understanding.

A fix has been implemented, and we are closely monitoring the system to ensure full stability.

Please reach out to support@greenlight.guru if you continue experiencing issues.