Incident Summary
Between 00:03–02:14 UTC on August 13, 2026, customers were unable to log in to QMS in the US, EU, and APAC production regions due to expired SSL certificates.

Impact
Affected: All QMS customers in US, EU, and APAC.
Symptoms: Login failures; synthetic login checks failing across all three regions.

Root Cause
SSL certificates expired across all production regions, causing the QMS login flow and synthetic monitoring checks to fail.

Resolution
We pushed updated SSL certificates to all production regions and completed the full certificate chain rollout. Endpoint checks recovered as the rollout completed, and we continued monitoring to confirm stability.

Next Steps / Prevention
We are reviewing certificate expiration monitoring to ensure automated alerts fire well ahead of expiry, and auditing remaining production certificates for similar risk.

Status
Resolved as of 02:14 UTC. All systems are operating normally.