Degraded system performance

Incident Report for Greenlight Guru Services

Resolved

This incident has been resolved.
Posted Aug 07, 2025 - 14:52 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 07, 2025 - 14:33 EDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 07, 2025 - 14:32 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 07, 2025 - 14:31 EDT

Update

Vendor service is down and recovering. Certain actions will remain slow and may require retries until full recovery.
Posted Aug 07, 2025 - 14:30 EDT

Investigating

We are investigating degraded system performance
Posted Aug 07, 2025 - 14:23 EDT
This incident affected: Clinical.