Service Disruption - Quality Processes

Incident Summary

On October 23rd, customers experienced failures when viewing embedded PDFs within the Quality Processes workspace between approximately 14:00 UTC and 14:18 UTC.

Impact

Affected: Users attempting to view embedded PDFs within the Quality Processes workspace
Symptoms: Users attempting to view these PDF’s received a “refuse to connect error”
Duration: ~18 minutes

Root Cause

A recent security update to prevent unauthorized embeddings caused some legitimate embeddings to be unable to load.

Resolution

At 14:14 UTC, the security configuration was corrected to allow legitimate embedded loads in the pre-production environment and validated by the team. At 14:18 UTC, the fix was deployed to all production environments, fully restoring service.

Next Steps / Prevention

We will:

• Implement automated testing to cover loading of embedded PDF’s.

Status

This incident is resolved.