On February 9 2026, some customers experienced a disruption to Document and Change Management workflows between approximately 9:45-10:59 UTC.
Affected: A limited subset of customers in the EU Region.
Symptoms: Users reported inability to upload, checkout or publish documents, or process change orders.
The disruption was caused by an unresponsive service. No customer data was negatively affected.
The issue was mitigated by restarting the service. Performance returned to normal by 10:59 UTC.
We are taking steps to increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future.
The issue has been fully resolved. All systems are operating normally. We continue to monitor performance closely to ensure stability in the Documents and Change Management workspaces.